Organizational Change Manager / OCM Consultant

Technogen, Inc. • Full-time • Alameda, CA, US • 1w ago

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Organizational Change Manager / OCM Consultant

Alameda, CA 94502 (Onsite)

FTE & Contract W2 / C2C

Salary: Market/Flexible

Skills & Experience

Minimum of 10 years of experience as an Organizational Change Manager / OCM Consultant / Customer Success Manager and experience in Microsoft Suite, M365 Platform (SharePoint, OneDrive, Teams, Power Apps, Power Platform), O365 / M365, Low Code, No Code, Enterprise Stack to Teams, Collaboration platform in the last 5 years with one initiative / project (few or many of MS Technologies)
Proficient with Organizational Change Management activities; Establish clear client retention goals
Digital Transformation & Adoption, Capability to analyze and adapt to Digital Adoption platforms like WalkMe, Whatfix etc
Assist in creating training courses and educational materials; Any technical certification in O365 would be an advantage
Assist customers with setting up and navigating programs or software; Promote the value of the product
Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Review customer complaints and concerns and seek to improve the customer experience
Upsell services and products with the brand image; Promote value through customer experience
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.
This is an individual contributor role. However, the candidate should be a good team player & proactive
Strong customer service & customer facing skills; Excellent verbal and written communication skills
Ability to work well in a team environment; Strong organizational and analytical skills
Ability to lead and motivate others, Strong interpersonal skills and multitasking skills
Be proactive and take strategic decisions and suggest best practices

Job/Role Description

Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & Training
Proven work experience as a Organization Change Manager or Customer Success Manager; Experience in managing a diverse group and training each according to company standards
Technical skills required, as they relate to the use of the product or service; The ability to learn quickly and easily grasp new software applications
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Ability to establish milestones and keep all team members on task; Accountability and personal organization are essential
Exceptional ability to communicate and foster positive business relationships

Best & Reagards,

Asra Mohammad

Talent Acquisition Specialist

asra.m@technogeninc.com | 703-459-9610