Location: Charlotte, NC
Duration: 6 months
Job Description
Support Workday HCM & Reporting with a focus in Talent, Performance, and Learning work streams to address an active backlog of enhancements while recommending best practices related to Workday functionality.
We’re looking for someone who is proactive, collaborative, organized, analytical and detail-oriented for this critical role on our team.
This individual will support our HR Digital Solutions
Workday team and internal business partners.
This is a key role in the development, on-going maintenance, and operational and technical support of all aspects of the Workday HCM system.
In addition, this individual is expected to take a critical role in the design, implementation, deployment, and documentation of key HR COE identified projects.
Responsibilities
Serve as the Workday HCM, Talent, Performance, and Learning system expert and support the functional lead in the day-to-day support of business processes, reporting, security, and dashboards to ensure consistent, high-quality business operations
Enhancement Work to include the following:
Understand Agile Methodology and have working knowledge of JIRA
Participate in working sessions and meeting cadences with clients and Portfolio Management to gather, understand, and analyze business requirements
Architect the Workday solution to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated
Provide subject matter expertise to aid in decision making related to the functional solution
Provide the project delivery & functional leads with status updates and keep them apprised of overall project status
Provide consultation and technical support for HR functions including HRIS, with a strong focus in Talent, Performance, and Learning
Serve as the subject matter expertise for Annual Performance Management cycles (mid-year, yearly, etc.) and address related tickets in a timely manner
Have working knowledge of Workday's Guided Workspace
Process Support to include the following:
Working knowledge of ServiceNow and operate within the SLAs when addressing tickets closure with detailed notes
Ensure system compliance with data security and privacy requirements
Provide technical support, troubleshooting, and guidance to users
Operate within the SLA for ticket closure and update ServiceNow with all notes
Partner directly with Workday for issue escalations, system defects, and resolutions
Maintain optimal function of the HRIS through continuous development, maintenance and R2 to applications, systems, and modules; collaborate with leadership and People Operations to identify needs and then recommend and implement solutions/best practices
Ensure the security, scalability, reliability of HRIS, including managing priorities and balancing demand in a rapidly changing environment
Maintain data integrity, system documentation, and aligning HRIS with business needs
Perform knowledge share sessions with fellow members of the HR Digital Solutions team and document processes, where needed
Must have:
2+ years of consulting experience
1 Full lifecycle Workday Implementation
Minimum 4 Years’ Experience In Workday
Experience as a Report Writer, with the ability to design and create custom reports and dashboards.
Workday Partner or PRO certification (HCM, Reporting, Security, Talent & Performance, and/or Learning) strongly preferred
Strong working and configuration knowledge of Workday configuration, EIBs, including business process design, configuration, calc fields, and condition rules
Risk Adverse and support Client's Risk Framework
Excellent written and verbal communication skills; comfortable fielding difficult questions
Project management skills including organization, prioritization, and time management; ability to juggle short-term and longer-term initiatives; ability to reprioritize accordingly to meet immediate needs
Strong analytical skills and the ability to draw conclusions, make recommendations and implement changes accordingly
Demonstrated judgment and ability to deal with confidential and sensitive matters effectively
Ability to multitask and remain flexible in a fast-paced environment
Strong interest in collaboration, both within the People Operations team, primary business stakeholders, and across the organization
Experience with JIRA, ServiceNow, Excel, PowerPoint, and Outlook
Skill/Experience/Education
Experience coaching, training, or mentoring others
Mandatory Skills
Hands- on Workday Talent, Performance, Learning, HCM, and Reporting configuration experience Experience with JIRA, ServiceNow, Excel, PowerPoint, and Outlook Ability to work independently and report updates in a timely fashion Process documentation
Call notes:
Workday HCM, Core modules, performance management, 2+ years in Talent succession and learnings,
Day to day role is supporting the production, configuration, testing and enhancement of the products
Reports Writing, HCM And Know How Monitoring These Functions
Full life cycle workday implementation is plus however not required
experience range is 4+ years
Certifications is preferred, however it’s not a deal breaker, certified candidates will be stand out
HR Functions are important. Agile experience is required, ticket management is lower priority
