The Business Analyst will support the client's technology and process implementation by analyzing workflows, identifying improvement opportunities, and facilitating the integration of new technologies. This role requires strong analytical skills, proficiency in SharePoint, Power Automate, Microsoft Forms, Adobe Pro, and Visio, and a commitment to working with diverse populations. The Business Analyst will play a key role in change management efforts, ensuring that solutions align with program needs and participant requirements.
JOB DUTIES:
- Analyze current processes and identify areas for technology-driven improvements.
- Design and optimize workflows in SharePoint, leveraging Power Automate and Microsoft Forms for automation and improved functionality.
- Collaborate with the Project Manager, staff, and program participants to define project requirements and specifications.
- Conduct data analysis and prepare reports to support decision-making and demonstrate project impact.
- Develop and manage change management strategies to support successful implementation and user adoption of new processes.
- Create process maps, user guides, and training resources using Adobe Pro and Visio.
- Facilitate workshops and training sessions to ensure staff and participants understand new workflows and systems.
QUALFICATIONS:
- Bachelor's degree in business administration, information technology, or a related field.
- 3+ years of experience in business analysis, ideally within social services or workforce development programs.
- Strong skills in SharePoint design or administration, Power Automate, Microsoft Forms, Adobe Pro, and Visio.
- Experience in change management and a track record of working effectively with diverse populations.
- Analytical mindset with excellent communication and presentation skills.
- Certified Business Analysis Professional (CBAP) certification is a plus.
