CHICAGO, IL OR REMOTE
TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution.
TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Client Partner who is passionate about working in a collaborative environment and has the ambition to be a driver for success.
Requirements (What We’re Looking For):
2+ years experience working as a Workday Consultant in a post-production environment (required)
Workday HCM, FIN, Payroll, or Project/Engagement Manager Certification (required)
Experience as a Workday Engagement Manager/Project Manager or Account Manager (preferred)
Excellent project leadership and problem solving skills
Passion for exceptional customer service and customer collaboration
Strong communication and presentation skills, with the ability to effectively manage customer expectations and relationships
Experience in successfully resolving project escalations raised by clients.
Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs
Responsibilities (What You’ll Do):
Developing long term partnerships with Help Desk customers to ensure they realize the full value of their investment with TopBloc and Workday
Serve as account manager, responsible for overall satisfaction of Help Desk customers with our services
Onboard new customers on an ongoing basis to ensure customers effectively utilize Help Desk services from day one
Serve as primary point of escalation for Help Desk customers
Work with a sense of urgency and effectively utilize all resources available to support both customer and internal stakeholders
Manage client escalations and determine appropriate response or action
Attend and participate in regular client executive steering committee meetings
Proactively manage client relationships and needs to prevent escalations where possible
Serve as advocate for Workday rolling adoption and provide follow-on sales support alongside Sales Team
Develop and standardize the Company’s Client Partner program
Engage with senior leadership on departmental or company initiatives
Coordinate between customer and sales team for Phase X projects
Limited Travel might be required on an ad-hoc basis
Physical Requirements:
Benefits (What We’re Offering):
Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses
Health, Dental, Vision, Disability, and Basic Life Insurance coverage
Additional voluntary life insurance available
Paid Parental Leave & Pregnancy Related Medical Leave
Generous paid sick leave
Unlimited PTO
Monthly wellness/gym subsidy
Monthly phone subsidy
401 (k) and ROTH retirement savings plan with matching
Employee Assistance Program
Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings
TopBloc is an Equal Opportunity Employer
#LI-REMOTE
The hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At TopBloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range salary is $65,000- $180,000.
